FAQ

There could be a number of reasons but most of the time, this is because Clay hasn't been granted full disk and contacts access on your Mac. Here's a quick guide on ho...

Requiring a valid credit card to access the platform allows us to filter out illegitimate users and prevent nasty stuff like spam and bots that take advantage of our d...

To clarify, if you permanently delete a contact in Clay, it will only delete that contact until the next time you sync any account that has that person in it. For exa...

Public Profiles are a feature Clay provides free of any charge that you can think of as a digital business card and share with others as you see fit. Each public profi...

This is a technical limitation, not a choice on our end. The integrations that can't be initiated from the Clay web application are iMessage, Phone Logs, LinkedIn, Twi...

Clay compiles data from a number of different sources, and refreshes profile data millions of times a day. The refresh rate depends on a number of factors, including h...

The Home tab is intended to be a high-level view of the people you should be thinking about today, which includes people from calendar events, new people you've chatte...

There are two types of email-related actions you may take from Clay: Open an existing email thread or calendar invite from a person’s Moments. We link you to your me...

Thank you! Feedback is very useful and helps guide Clay's development. If you'd like a specific integration, please let us know in this form. If you've got a feature r...

Due to Apple's limitations, it's not possible for us to sync iMessage and Phone Log through Clay on iOS or Web. If Apple's restrictions change, we'd happily add that o...

Any contacts you've interacted with in Clay, meaning added to a Group or Starred, taken a Note on, set a Reconnect cadence for, etc won't be removed since you've creat...

We take privacy and security very seriously at Clay, and accordingly, we only connect with your data when we're confident we can keep it secure. If you'd like to read ...

Not yet, but we're always interested in hearing how Clay members use notes to jot down information. If there's a way you'd like to organize your notes, let us know. ℹ️...

Just you. Notes are private, encrypted, and not shared with the contact or any other Clay Members. Visit our Security and Privacy for more details. ℹ️ You can share y...

You may not have connected the account you used to contact that person. Feel free to integrate that account into Clay to make our systems more intelligent. If they’re ...

While we’d like to support Android in the future, we’re still a small team and are focused on building a quality experience for iOS right now.

We're working on it! In the meantime, you can use the Web version of Clay on your iPad.

Clay compiles data from a number of different sources, and occasionally those data sources return incorrect or incomplete data. These are especially prevalent with: N...

When you integrate your Google accounts such as Gmail and Google Calendar, Clay is able to see the emails you're interacting with, but we don't have permission to pull...

Likely not. The Microsoft email ecosystem is fairly complex and access to Exchange is usually restricted at an organization level. Some companies are migrating their E...

Given the sensitivity of contacts information, Clay has read-only access to your iOS Contacts, meaning it will update the data inside Clay to match what you have in yo...

You can disconnect an account if you no longer want that account's associated information to show up in Clay, if you're losing access to the account, or if you want to...

Clay syncs with iMessage every few hours as long as it's open in the background.

One of our core philosophies with any connection is to ask for the minimum number of permissions or information necessary to make the experience magical. Recent versio...

This is where we send your Daily Briefs and Weekly Digests. Go to Profile Icon in the top right, then Settings on Mac, Windows, Web, or iOS, then edit under Preferred ...

No worries! This doesn’t break anything, so nothing to worry about here. Your AppleID is used to sign into Clay, but your Clay email is where all Clay correspondence g...

We don’t share our roadmap publicly. If there are specific features you’re interested in, please reach out, and we’ll be happy to let you know as we build them out.

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