FAQ
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How often does Clay refresh data?
Clay compiles data from a number of different sources, and refreshes profile data millions of times a day. The refresh rate depends on a number of factors, including h...
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I'm missing calendar events in my Review.
The Review tab is intended to be a high-level view of the people you should be thinking about today, which includes people from calendar events, new people you've chat...
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I’m having trouble connecting my Twitter account!
Twitter’s official integration has recently had occasional downtime or behavior changes. We’re doing our best to adapt to the changing behavior as it happens, and have...
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How do the email preference settings work?
There are two types of email-related actions you may take from Clay: Open an existing email thread or calendar invite from a person’s Moments. We link you to your me...
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How do I share feedback or make suggestions?
Thank you! Feedback is very useful and helps guide Clay's development. If you'd like a specific integration, please let us know in this form. If you've got a feature r...
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Is there a way to connect iMessage on iOS or Web?
Due to Apple's limitations, it's not possible for us to sync iMessage through Clay on iOS or Web. If Apple's restrictions change, we'd happily add that option, but we'...
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How do I disconnect a connected account?
You can disconnect an account if you no longer want that account's associated information to show up in Clay, if you're losing access to the account, or if you want to...
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Why do some contacts remain after disconnecting an integration and selecting 'Delete' info?
Any contacts you've interacted with in Clay, meaning added to a Group or Starred, taken a Note on, set a Reconnect cadence for, etc won't be removed since you've creat...
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Why are some integrations only available on specific platforms?
We take privacy and security very seriously at Clay, and accordingly, we only connect with your data when we're confident we can keep it secure. If you'd like to read ...
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Is there any way to organize notes?
Not yet, but we're always interested in hearing how Clay members use notes to jot down information. If there's a way you'd like to organize your notes, let us know. ℹ️...
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Who has access to my notes?
Just you. Notes are private, encrypted, and not shared with the contact or any other Clay Members. Visit our Security and Privacy for more details. ℹ️ You can share y...
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Why is Reconnect showing me someone I just texted/emailed?
You may not have connected the account you used to contact that person. Feel free to integrate that account into Clay to make our systems more intelligent. If they’re ...
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Is there an Android version?
While we’d like to support Android in the future, we’re still a small team and are focused on building a quality experience for iOS right now.
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Is there an iPad app?
We're working on it! In the meantime, you can use the Web version of Clay on your iPad.
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Is there a way to view everyone I have in Clay?
There is! In Search, type all to display a complete list of your contacts.
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Some of this data is stale, missing, or wrong!
Clay compiles data from a number of different sources, and occasionally those data sources return incorrect or incomplete data. These are especially prevalent with: N...
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Why are emails showing up as names?
When you integrate your Google accounts such as Gmail and Google Calendar, Clay is able to see the emails you're interacting with, but we don't have permission to pull...
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Does Clay support Microsoft Exchange?
Likely not. The Microsoft email ecosystem is fairly complex and access to Exchange is usually restricted at an organization level. Some companies are migrating their E...
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How does Clay affect my iOS Contacts?
Given the sensitivity of contacts information, Clay has read-only access to your iOS Contacts, meaning it will update the data inside Clay to match what you have in yo...
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How do I remove an integration? What will happen to my data?
If you want to remove an integration, hit the Remove button next to the account in Settings. You’ll see this pop up: Select Delete if you want all data connected to t...
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How often does Clay bring in new contacts in iMessage?
Clay syncs with iMessage every few hours as long as it's open in the background.
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Why is the iMessage integration limited to Clay’s Mac app?
Apple unfortunately doesn’t offer an API or SDK for iMessage, so integrating on the Mac is the simplest and most secure way for us to offer an integration with iMessage.
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Why does the iMessage integration require full disk access?
One of our core philosophies with any connection is to ask for the minimum number of permissions or information necessary to make the experience magical. Recent versio...
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How do I edit my personal email in Clay?
Go to Personal Info in the top right, then Settings on Mac, Web, or iOS, then edit under Preferred Email.
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What if my Apple ID isn’t the same as my Clay email?
No worries! This doesn’t break anything, so nothing to worry about here. Your AppleID is used to sign into Clay, but your Clay email is where all Clay correspondence g...
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How do I delete my account?
We're sad to see you go! If you'd like to cancel your subscription of Clay Pro and switch to Clay Personal, our free plan, you can change your plan by going to the Pr...
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Do you have a public roadmap?
We don’t share our roadmap publicly. If there are specific features you’re interested in, please reach out, and we’ll be happy to let you know as we build them out.
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What publications are included in Home?
What publications are included? New York Times Wall Street Journal Fast Company Slate Vox Axios Fortune Quartz Vanity Fair The Verge TechCrunch The New Yorker CNBC Bl...