Entries tagged “FAQ”

How often does the Explore view refresh?<h1 id="how-often-does-the-explore-view-refresh">How often does the Explore view refresh?</h1> <p>Explore refreshes multiple times a day. Depending on how many contacts you have, you will see new information at different frequencies.</p> August 26, 2020
How do you choose who shows up in the Reconnect view?<h1 id="how-do-you-choose-who-shows-up-in-the-reconnect-view">How do you choose who shows up in the Reconnect view?</h1> <p>Clay’s algorithms looks at several different signals to determine who you should be talking to. We choose people we think you haven’t talked to in a while and over time, we hope to make this view as relevant as possible to your upcoming goals.</p> August 26, 2020
Does Clay find news articles for all of my contacts?<h1 id="does-clay-find-news-articles-for-all-of-my-contacts">Does Clay find news articles for all of my contacts?</h1> <p>We don’t find news articles for everyone. We focus on higher profile contacts to start and will increase our coverage over time.</p> <p><strong>A partial list of publications we track is available:</strong> New York Times, Wall Street Journal, Fast Company, Slate, Vox, Axios, Fortune, Quartz, Vanity Fair, The Verge, TechCrunch, The New Yorker, <span class="small-caps">CNBC</span>, Bloomberg, Forbes, Harvard Business Review, Hollywood Reporter, Financial Times, Business Insider.</p> August 26, 2020
Will there be an Android version?<h1 id="will-there-be-an-android-version">Will there be an Android version?</h1> <p>If you would be interested in a Clay app for Android, reach out to us at <a href="mailto:[email protected]" target="_blank">[email protected]</a>.</p> August 26, 2020
Who has access to my notes?<h1 id="who-has-access-to-my-notes">Who has access to my notes?</h1> <p><strong>Just you!</strong></p> <p>Notes are private to you, encrypted, and are not shared with the contact or any other Clay members.</p> August 26, 2020
What's your cancellation policy?<h1 id="whats-your-cancellation-policy">What’s your cancellation policy?</h1> <p>You can cancel your membership by emailing <a href="mailto:[email protected]" target="_blank">[email protected]</a>.</p> <p>❗Re-join at any time by resuming your membership on your account settings.</p> August 26, 2020
I know someone who would love Clay- can I send them an invite?<h1 id="i-know-someone-who-would-love-clay--can-i-send-them-an-invite">I know someone who would love Clay- can I send them an invite?</h1> <ol type="1"> <li>Click the <strong>User</strong> icon on the top right on Desktop or <code>Settings</code> for both iOS and Android</li> <li><p>Under Info, press Invite to Clay</p> <p><img src="https://blot.im/cdn/blog_4f7ae14c7e98469f84d41c80dc34db99/_image_cache/e8bb146f-16b0-4756-bba9-5a2c9a14f6c1.png" alt="Invite to Clay" width="840" height="466"></p></li> <li>That will open up an email page.</li> <li><p>Send it to the person you are interested in inviting and someone from Clay will reach out to you!</p></li> </ol> August 26, 2020
How many people are in my contact list?<h1 id="how-many-people-are-in-my-contact-list">How many people are in my contact list?</h1> <p><img src="https://blot.im/cdn/blog_4f7ae14c7e98469f84d41c80dc34db99/_image_cache/d31f3b26-1930-4e16-b91a-29d63c54a6c8.png" alt="Search All Contacts" width="372" height="200"></p> <ol type="1"> <li>In the <strong>Search</strong> bar, type <code>all</code> to display a complete list of contacts.</li> <li>This should give you a count of how many people are in your contact list:</li> </ol> August 26, 2020
How do I set up notifications?<h1 id="how-do-i-set-up-notifications">How do I set up notifications?</h1> <p>Notifications are only accessible on mobile for now.</p> <ol type="1"> <li>Go to <code>Account Settings</code></li> <li>Click <code>Pre-Meeting Notifications</code></li> <li>Tapping brings up a <strong>person’s profile</strong> and lets you get up to speed about who you’re meeting</li> <li>You can also set up <strong>notes notifications</strong> by tapping and holding the notification itself <ul> <li>This allows you to quickly take notes during an after-meeting</li> </ul></li> </ol> August 26, 2020
How do I add a new person?<h1 id="how-do-i-add-a-new-person">How do I add a new person?</h1> <p><strong>Quick Solution:</strong> Use the keyboard shortcut <code>P</code></p> <ol type="1"> <li><p>Select <code>New Person</code> at the bottom left of your screen</p> <p><img src="https://blot.im/cdn/blog_4f7ae14c7e98469f84d41c80dc34db99/_image_cache/5d455a51-21b8-46fb-915f-5de51064a726.png" alt="Add New Person" width="358" height="160"></p></li> <li>Fill in the details of your contact, making sure to add useful notes for future reference.</li> <li><p>Click the checkmark, and you’re done ✅</p></li> </ol> August 26, 2020