Privacy and security are too important for legalese Clay does not own your data, nor do we sell it to others or use it for advertising. It’s your data, period.

This policy applies to all information collected or submitted on Clay’s website and our apps for iPhone and any other devices and platforms.

Information we collect

When creating an account, you will be asked to Sign in with Apple, which allows you to obfuscate your email address. Email addresses are only used for logging in, password resets, responding to emails that you initiate, and notifications that you request.

After account creation, you will be asked to connect external accounts like email, calendar, and Twitter. All of these integrations are optional, but are used to build a holistic view of your network. Each has special protections to ensure Clay only uses data that is necessary for the product, and that sensitive fields are protected:

Calendar

What does Clay do with my calendar?

Connected calendars are only used to create contacts, show your meeting history with someone, and remind you to take notes after meetings.

How do you protect my privacy?

  • Clay asks for the most restricted access that Google allows, which is read-only. Clay cannot create new events, change any existing events, delete your calendar, or access any other data within your Google account, including Gmail
  • Clay encrypts titles, descriptions, and participants of your meetings in storage and in transit
  • You can revoke access to your calendar at any time at https://myaccount.google.com/permissions

Email

What does Clay do with my email?

Connected email accounts are only used to create contacts.

How do you protect my privacy?

  • Clay asks for the most restricted access that Google allows, which is email headers only”. This means Clay can only read the recipients and subject line of the message — not the body of the message
  • Clay encrypts the recipient and subjects of emails in storage and in transit
  • You can revoke access to your email at any time at https://myaccount.google.com/permissions

Notes

What does Clay do with my notes?

Your notes are private to you, and are used in search and displayed on the corresponding contact.

How do you protect my privacy?

  • Clay encrypts your note text in storage and in transit

Twitter

What does Clay do with my Twitter account?

Connected Twitter accounts are only used to create contacts and remind you how you know someone.

How do you protect my privacy?

  • Clay asks for the most restricted access that Twitter allows, which is read-only and non-DM. This means Clay cannot write tweets, retweet or like anything, or read/create direct messages
  • You can revoke access to your Twitter account at any time at https://twitter.com/settings/applications

We store information about the people you save in the app and the notes you save about them so we can display those to you across multiple devices. We also collect metrics to better understand how Clay is used and what we can improve.

Technical basics

If you enable notifications, we must store a token to send them. We never use notifications for marketing.

We use cookies on the site and tokens in the app to keep you logged in. Our server software may also store basic technical information, such as your IP address, in temporary memory or logs.

For performance and overload protection, we direct your traffic through Cloudflare before it reaches Clay’s servers. They have access to some basic technical information to perform this role, such as your IP address. Cloudflare’s privacy policy is here.

Ads and analytics

The Clay iOS and web apps collect various usage metrics, such as the percentage of users who use particular features or when users sign in, for the sole purpose of improving the app.

Information usage

We use the information we collect to operate and improve our website, apps, and customer support.

We do not share personal information with outside parties except to the extent necessary to accomplish Clay’s functionality.

We may disclose your information in response to subpoenas, court orders, or other legal requirements; to exercise our legal rights or defend against legal claims; to investigate, prevent, or take action regarding illegal activities, suspected fraud or abuse, violations of our policies; or to protect our rights and property.

In the future, we may sell to, buy, merge with, or partner with other businesses. In such transactions, user information may be among the transferred assets.

Security

We implement a variety of security measures to help keep your information secure. For instance, all communication with the app and website requires HTTPS. Passwords are hashed, not stored, using industry-standard methods (currently the PBKDF2 algorithm with a SHA256 hash, a process recommended by NIST).

Accessing, changing, or deleting information

You may access or change your information or delete your account from the Clay iOS app.

Deleted information may be kept in backups for up to 90 days. Backups are encrypted and are only accessed if needed for disaster recovery.

Clay may delete your information at any time and for any reason, such as technical needs, legal concerns, abuse prevention, removal of idle accounts, data loss, or any other reason.

Clay displays content from third-party social sites and APIs. These have their own independent privacy policies, and we have no responsibility or liability for their content or activities.

California Online Privacy Protection Act Compliance

We comply with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance

We never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Information for European Union Customers

By using Clay and providing your information, you authorize us to collect, use, and store your information outside of the European Union.

International Transfers of Information

Information may be processed, stored, and used outside of the country in which you are located. Data privacy laws vary across jurisdictions, and different laws may be applicable to your data depending on where it is processed, stored, or used.

By using our site or apps, you consent to our privacy policy.

Changes to this policy

If we decide to change our privacy policy, we will post those changes on this page. Summary of changes so far:

  • March 4, 2020: Add additional information on what data is collected and how data is secured per integration.
  • January 3, 2020: Change login from email and password to Sign in with Apple.
  • June 18, 2019: First published.

Questions or Concerns

If you have questions or concerns regarding these terms, privacy, or security, please contact us at [email protected].