Clay compiles data from a number of different sources, and occasionally those data sources return incorrect or incomplete data. These are especially prevalent with:
- Newly created email addresses (e.g. email@example.com)
- Common names (e.g. firstname.lastname@example.org)
- Anonymous email addresses (e.g. email@example.com)
- Social accounts with changed usernames (e.g. linkedin.com/in/janedoe → linkedin.com/in/janedoe123)
If data is ever incorrect or missing, you can edit or clear a card to make sure Clay presents you with the most up-to-date information. Fields like LinkedIn and Twitter are particularly helpful to fix since Clay will automatically add info from those sources if we have a URL.
We're also working on new ways to make it easier to correct incorrect data, refresh data when it's stale, and fix data issues more easily.