📮 More FAQs

Onboarding

  • What is Sign in with Apple?

    Our choice of using an Apple login is based in privacy and security considerations. You can quickly login using your Apple ID, though creating an Apple account does not require you to own an Apple device. This credential is only used to log into Clay- think of it like an email and password, but more secure.

    If you’re on an Apple device (iOS), Sign In with Apple is seamless because it signs you in with the Apple ID which is already on your phone. Right after this step, you can you will be logged into your Clay account and can connect as many integrated accounts as you want (including email, calendar and Twitter accounts).

  • How do I see a full list of people in Clay?

    List of All Contacts

    In the Search bar, type all to display a complete list of contacts.

Integrations

  • How many calendar, email, and Twitter accounts can I add?

    You can add as many accounts as you want!

  • What happens when I delete a connected account?

    Deletes the relationship data (integration-specific data ie calendar events, emails, Twitter followers etc) but it does not delete the actions taken (contacts or notes created) while it was connected

  • Do I have to connect multiple (calendar / email / Twitter) accounts?

    Connect as many as you’d like! Clay is most useful with at least one calendar account, but you can connect as many or few of each as you’d like.

  • When I connect a calendar account, which calendar does Clay import?
    • A Google calendar account can have access to multiple calendars and shared calendars. Right now, Clay only looks at your primary (default) calendar as assigned in Google Calendar.
  • I already connected a Google calendar account—why do I need to connect email again?
    • For every integration, Clay focuses on asking for the minimum and most restrictive permissions necessary. Many other apps ask for bulk permissions when connecting to Google account. Clay asks for each of those permissions independently so you can choose to connect one or both. However, many people choose to connect both.
  • Does Clay support Outlook / Office 365 / Exchange accounts?
    • Yes. Clay work with Office 376 Exchange calendars. However, these Microsoft accounts have organizational-level permissions that can affect our automatic import of calendar events. If you have questions or run into any difficulties, reach out.

Pricing and Billing

Account and Settings

  • Can I compose emails in my favorite email app?

    Settings > Open Emails In > Superhuman

    Superhuman

  • How can I change my preferred email app on web / desktop?

    Clay uses whatever default email app is configured for your computer. You can change that default by following these guides for Windows, Mac, and Linux.

  • How do I export my data?

    1. Go to Settings
    2. Click export
    3. You will be emailed a set of CSVs with all your notes and your contacts.
  • Account export includes data that Clay imported via your connected accounts. Due to licensing and copyright restrictions, we do not include additional information pulled from third-party apps and data sources in your CSV export.

Privacy and Security

  • What do you do with my data?

    Clay does not own your data, nor do we sell it to others or use it for advertising. It’s your data, period. This policy applies to all information collected or submitted on Clay’s website and our apps for iPhone and any other devices and platforms.

    For more on privacy and security, see: https://library.clay.earth/security-and-privacy

  • Why does Clay require these email permissions?

    Connected email accounts are only used to create contacts.

    Clay asks for the most restricted access that Google allows, which is email headers only”. This means Clay can only read the recipients and subject line of the message — not the body of the message

    You can revoke access to your email at any time at https://myaccount.google.com/permissions
  • Why does Clay require these calendar permissions?

    Connected calendars are only used to create contacts, show your meeting history with someone, and remind you to take notes after meetings.

    Clay asks for the most restricted access that Google allows, which is read-only. Clay cannot create new events, change any existing events, delete your calendar, or access any other data within your Google account, including Gmail.

    You can revoke access to your calendar at any time at https://myaccount.google.com/permissions
  • Why does Clay require these Twitter permissions?

    Connected Twitter accounts are only used to create contacts and remind you how you know someone.

    Clay asks for the most restricted access that Twitter allows, which is read-only and non-DM. This means Clay cannot write tweets, retweet or like anything, or read/create direct messages

    You can revoke access to your Twitter account at any time at https://twitter.com/settings/applications

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